No Refund, Return, or Exchange Policy

Thank you for choosing to shop with us. We strive to provide you with the best products and services possible. To maintain the quality and integrity of our business operations, we enforce a strict No Refund, Return, or Exchange Policy. Please review the following terms carefully before making a purchase:

  1. All Sales Are Final: Once a purchase is made, it cannot be refunded, returned, or exchanged for any reason except as expressly required by law.

  2. Product Inspection: We encourage customers to inspect all items thoroughly before completing a purchase. By finalizing a transaction, you acknowledge that the product(s) meet your expectations and are free of defects.

  3. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact us immediately within 7 days of receiving your order. We will assess the situation and, if applicable, provide a resolution in accordance with our warranty or guarantee policies.

  4. Exceptions: Our No Refund, Return, or Exchange Policy may be overridden only in cases where it is mandated by consumer protection laws. Any such exceptions will be handled in compliance with applicable regulations.

  5. Non-Transferable: Purchases made by an individual or entity are non-transferable. The original purchaser is the only party entitled to any potential remedies or exceptions under this policy.

  6. Finality of Terms: By proceeding with a purchase, you agree to abide by the terms outlined in this policy. Any disputes arising from misinterpretation or non-compliance with these terms will be resolved in accordance with our dispute resolution procedures.

  7. Policy Modification: We reserve the right to amend or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other relevant platforms.

Should you have any questions or concerns regarding our No Refund, Return, or Exchange Policy, please contact our customer service team for clarification before making a purchase.

Thank you for your understanding and cooperation.

Simbol Project




Privacy Policy

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.


Terms of service


By consenting to Illusive Studios SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. 

For any questions, please text HELP to the number you received the messages from. You can also contact us at (brand email) for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.


Shipping policy


Shipping Policy: Pre-Order Items

Thank you for choosing to shop with us. We are excited to offer you exclusive pre-order items that are carefully curated and crafted to meet your needs. Please review our shipping policy regarding pre-order items:

  1. Pre-Order Process: When you purchase a pre-order item, you are securing your order for a product that is not yet available for immediate shipment. Pre-order items are clearly labeled as such on our website.

  2. Estimated Shipping Time: Pre-order items have an estimated shipping time frame specified on the product page. Please note that this is an approximation and may be subject to change due to unforeseen circumstances such as production delays or supplier issues.

  3. Weeks to Ship: Pre-order items typically take several weeks to ship from the time of purchase. This is because we want to ensure that each item meets our quality standards before being dispatched to you.

  4. Notification of Shipment: Once your pre-order item is ready to ship, you will receive a notification via email or other contact method provided at the time of purchase. This notification will include tracking information so you can monitor the progress of your shipment.

  5. Expedited Shipping: Please be aware that expedited shipping options are not available for pre-order items. We appreciate your patience and understanding as we work diligently to fulfill your order.

  6. In-Hand Shipping: Once the pre-order item is in stock and in our possession, it will ship within the same week. We prioritize processing pre-order items swiftly to minimize any additional wait time for our customers.

  7. Combined Orders: If your order includes both pre-order and in-stock items, please note that we may hold the entire order until all items are available for shipment. If you prefer to receive in-stock items separately, please contact our customer service team to arrange for separate shipments.

  8. Shipping Address: Please ensure that the shipping address provided at the time of purchase is accurate and up to date. We are not responsible for items shipped to incorrect addresses due to customer error.

If you have any questions or concerns regarding our shipping policy for pre-order items, please don't hesitate to contact our customer service team for assistance.

Thank you for your support and patience as we strive to deliver exceptional products and services to you.


Simbol Project